Frequently Asked Questions
We love to help and we know you will have lots of questions when it comes to your holiday so our first suggestion for a quick answer is call our 24 hour customer service line on – 0121 772 2050 or to pop into our store in Birmingham – address: St Andrews Retail Park, 280 Coventry Road, Birmingham, B10 0XA
As we work with a huge number of airlines, hotels and pack provides the T&C’s, allowances and guidelines such as changes and cancellations will vary depending on where you are going, with whom you are flying and there are many more variables which mean from one holiday to the next the rules can be very different.
We aim to give you the best rates and be as flexible as we can to accommodate what ever you need on your travels; so talk to the team and let us know how we can help make your journey as smooth an enjoyable as possible.